
Return Policy
How to return products that was purchased online back to Fareal.com
For any item(s) that:
-
Is not the correct size
-
Was sent to you in defective condition
We DO NOT take back ...
-
Clothing that has been worn all day or all night, and show evidence of such
-
Clothing that has body odor and or cigarette odors, burns and holes
-
Clothing that has been washed and dried
-
Clothing that is tattered and scuffed from dragging on the floor
-
Clothing that has all tags removed
-
Clothing that has any kind of stain
Here's what to do:
-
Call our customer support line within 30 days of receiving your package and let us know that you wish to return / exchange an item.
-
Let us know if you would like a store credit instead. We ask you call so we can expect your package.
-
A customer service rep will give you a return code to place on the package returning near the address.
-
Jot down the address and send back to the items in the same box to us.
Please include a copy of your invoice and write down what you are exchanging the item for and a brief reason why.
All tags and packaging must be attached to all items.
Shipping fees for returns / exchanges will be paid by the customer.