How to return products that was purchased online back to Fareal.com
For any item(s) that:

 

• Is not the correct size

• Was sent to you in defective condition

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We DO NOT take back ... 

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• Clothing that has been worn all day or all night, and show evidence of such

• Clothing that has body odor and or cigarette odors, burns and holes

• Clothing that has been washed and dried

• Clothing that is tattered and scuffed from dragging on the floor

• Clothing that has all tags removed

• Clothing that has any kind of stain

 

Here's what to do:

1. Call our customer support line within 30 days of receiving your package and let us know that you wish to return / exchange an item.

2. Let us know if you would like a store credit instead. We ask you call so we can expect your package.

3. A customer service rep will give you a return code to place on the package returning near the address.

4. Jot down the address and send back to the items in the same box to us.

 

Please include a copy of your invoice and write down what you are exchanging the item for and a brief reason why.
All tags and packaging must be attached to all items.

 

Shipping fees for returns / exchanges will be paid by the customer.